Returns & Exchanges

We want you to be completely satisfied with your organic body care products, which is why we offer a 45-day return policy for items purchased directly from our online store. If our soaps or lotions aren't the right fit for your skin, we are committed to making it right through a simple exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via our online portal with your order number and the specific items you wish to return or exchange.

• 2.
  Package Your Items

  Securely pack the products in their original packaging if possible, ensuring the lids are tightly sealed to prevent leaking during transit.

• 3.
  Ship to Dr. Bronner's

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 7-10 business days.